We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We usually respond quickly within an hour or a day - two business days

We are available Sunday through Thursday from 9 a.m. to 4 p.m. to support chat

It is the customer's responsibility to enter his personal details in the order properly and correctly. A customer who has not entered a valid phone number and email address will not receive the messages from the shipping company regarding the delivery's arrival at the destination or coordination with a courier on behalf of the shipping company.

The customer is responsible for collecting the shipment on time, if the shipment arrived at a collection point, the shipment waits at the collection point for 14 days and is then returned to the sender.

A customer who did not collect his shipment on time and did not contact us at customer service to find out by the end of the time that the shipment is at the collection point, will not be entitled to a refund/cancellation of the transaction.